FAQs – Reims

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Free Shipping on Orders over $100

    FAQs

    Q#1: I want to change my delivery address?

    Answer: You cannot change your delivery address when your order is dispatched. Please contact us immediately if you want to change your address before dispatching.

    Q#2: I want to change my product?

    Answer: Before the order is dispatched, cancel the order on the website and place the order again with the desired product.

    Q#3: How do I track my order details?

    Answer: An email and an SMS with the tracking number will be sent once the order has been dispatched from our warehouse.

    Q#4: Can I still order normally in COVID?

    Answer: We are still taking your online orders.

    Q#5: How do I know my order is confirmed?

    Answer: Once you’ve completed your purchase, we will send you an Order Confirmation email.

    Q#6: Can I amend my order?

    Answer: Unfortunately, we are unable to cancel or amend orders once they have been placed.

    Q#7: How can I pay?

    Answer: We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, etc.

    Free Shipping

    Yes Free Shipping On Orders over $100

    Free Returns

    Not Satisfy With Your Purchase? Return It.

    24/7 Client Support

    Need Help? Our Team Will Gladly Help You Anytime!

    Secure Payments

    We Use Ssl Encryption To Ensure A Secure Shopping Experience.